Refund Policy

You may be eligible for a refund under the following conditions:

• Request made within 14 days of initial subscription purchase
• Technical issues preventing access to core features
• Duplicate or erroneous charges
• Service not matching the advertised description

To request a refund, please follow these steps:

1. Contact our support team at billing@avelok.com
2. Provide your account email and transaction details
3. Explain the reason for your refund request
4. Our team will review and respond within 2-3 business days

Once approved, refunds are processed as follows:

• Credit card refunds: 5-10 business days
• PayPal refunds: 3-5 business days
• Bank transfers: 7-14 business days

The following are not eligible for refunds:

• Subscription periods already used beyond the 14-day window
• One-time purchases such as coaching sessions that have been delivered
• Promotional or discounted plans with specific non-refund terms
• Accounts terminated due to Terms of Service violations

If you have questions about our refund policy or need assistance with a refund request, please contact our billing team: