Avelok Refund Policy

This policy covers Avelok paid software and digital services, including AI memory, AI Chat upgrades, coaching tools, Club OS pilots, event software fees, matching fees, exports, reports and other paid entitlements shown at checkout or in a written pilot order.

Some payments may relate to services provided by a coach, organizer, club, venue or other third party. In those cases, that third party remains responsible for the offline service unless Avelok is clearly identified as merchant of record.

Checkout or written pilot orders should show price, currency, duration, entitlement, delivery timing, refund window, cancellation path and whether taxes or invoices apply.

Special event, coach, club or pilot rules should be shown before payment or included in the written agreement.

You may request a refund where payment was received but Avelok failed to open the paid entitlement within 24 hours because of an Avelok system error, where a duplicate charge is verified, where you request within 7 days and have not materially used the entitlement, or where a paid service is unavailable for more than 72 consecutive hours because of an Avelok-controlled issue.

A refund may be refused where the entitlement has been substantially used, consumed, exported, downloaded or completed; where an event refund deadline has passed; where the issue is caused by incorrect information supplied by you; or where access is suspended because of fraud, abuse or a material policy breach.

Email contact@avelok.com with your account identifier, order number, payment reference if available, amount, purchase date and reason. We may ask for additional information to verify the order and account relationship.

Approved refunds are normally returned to the original payment method unless the payment provider or local law requires another route.