Contents
Privacy Policy
1. Introduction and Scope
At Avelok Inc. ("Avelok," "we," "our," or "us"), a company registered in Hong Kong, we are committed to protecting your privacy and personal information in accordance with applicable data protection laws worldwide, including but not limited to the European Union General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA/CPRA), the People's Republic of China Personal Information Protection Law (PIPL), the Hong Kong Personal Data (Privacy) Ordinance (PDPO), and other applicable regional and national privacy laws.
This Privacy Policy explains how we collect, use, process, share, store, and protect information about you when you use our table tennis platform, mobile applications, AI coaching services, and all related services (collectively, the "Service"). By accessing or using our Service, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with any part of this Policy, you must discontinue use of the Service immediately.
4. Information We Collect
Identity and Contact Information
- Full legal name, username, and display name
- Email address, phone number, and postal address
- Date of birth and age verification information
- Profile photograph and avatar images
- Government-issued identification (where required for verification)
- Social media account identifiers (if you choose to link accounts)
Gameplay and Performance Data
- Match statistics, scores, and game history
- Player ratings across multiple rating systems (Avelok, ITTF, USATT, FFTT, ChinaTT, etc.)
- Training session data, drills completed, and progress tracking
- AI coaching session records, queries, and personalized feedback
- Tournament participation and ranking data
- Playing style analysis and skill assessments
- Equipment preferences and configurations
Technical and Device Information
- Device identifiers (IMEI, advertising ID, unique device tokens)
- Operating system type and version
- Browser type, version, and language settings
- IP address and approximate geolocation
- Network information and connection type
- Screen resolution and device capabilities
- App version and installation source
- Crash reports and diagnostic logs
6. How We Use Your Information
We use the information we collect for the following purposes, each linked to the applicable legal basis:
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8. Information Sharing and Disclosure
legal.privacy.sections.dataSharing.intro legal.privacy.sections.dataSharing.introContinue
Service Providers and Processors
We engage trusted third-party service providers who process data on our behalf under strict contractual obligations. These include:
- Cloud Infrastructure: Amazon Web Services (AWS), Google Cloud Platform - for hosting and data storage
- Payment Processing: Stripe, PayPal - for secure payment transactions
- Authentication: Google OAuth, WeChat Login - for account authentication
- Analytics: Google Analytics (with IP anonymization), Mixpanel - for platform analytics
- Communication: SendGrid, Twilio - for email and SMS notifications
- AI Processing: OpenAI, Anthropic - for AI coaching features (anonymized prompts only)
- Customer Support: Zendesk - for support ticket management
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Business Transfers
In the event of a merger, acquisition, reorganization, bankruptcy, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email and/or prominent notice on our platform of any such change and your choices regarding your information.
10. Data Security
We implement comprehensive technical and organizational security measures to protect your personal information:
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11. Your Privacy Rights
You have fundamental rights regarding your personal information. The specific rights available to you may vary depending on your location and applicable laws:
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17. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes described in this Policy, unless a longer retention period is required or permitted by law.
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9. International Data Transfers
As a global platform headquartered in Hong Kong, your personal information may be transferred to and processed in countries other than your country of residence, including:
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18. Children and Minors
Our Service is not directed to children under 13 years of age (or 16 in the EU/EEA, or 14 in China). We do not knowingly collect personal information from children without verifiable parental consent.
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23. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:
- Posting the updated policy on our platform with a new 'Last Updated' date
- Sending email notification to registered users for material changes
- Displaying prominent in-app notices
- Requesting renewed consent where required by law
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24. Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us through the following channels:
legal.privacy.sections.contact.email: contact@avelok.com
legal.privacy.sections.contact.contactAddress: Hong Kong
legal.privacy.sections.contact.mailingAddress: Avelok Inc., Hong Kong
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3. Legal Basis for Processing
We process your personal information only when we have a valid legal basis. The legal bases for our processing activities include:
Consent
Where you have given explicit consent to the processing of your personal information for one or more specific purposes. You may withdraw consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
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Legal Obligation
Processing necessary for compliance with a legal obligation to which we are subject, including tax reporting, anti-money laundering requirements, and responding to lawful requests from authorities.
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12. Additional Rights for EU/EEA Residents (GDPR)
If you are located in the European Union or European Economic Area, you have the following additional rights under the General Data Protection Regulation (GDPR):
- Right to lodge a complaint with your local supervisory authority (Data Protection Authority)
- Right to know the identity of any automated decision-making logic and its significance
- Right to object to direct marketing at any time
- Right to not be subject to decisions based solely on automated processing with legal or significant effects
- Right to receive information in a clear, plain language format
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13. Additional Rights for California Residents (CCPA/CPRA)
If you are a California resident, you have the following additional rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):
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legal.privacy.sections.ccpaRights.rightToNonDiscrimination.title
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legal.privacy.sections.ccpaRights.rightToCorrect.title
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legal.privacy.sections.ccpaRights.authorizedAgent
legal.privacy.sections.ccpaRights.contact
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legal.privacy.sections.piplCompliance.sensitiveInfo.title
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legal.privacy.sections.pdpoCompliance.principles.title
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7. Automated Decision-Making and Profiling
Our Service uses automated processing, including profiling, to provide personalized experiences. This section explains how we use automated decision-making and your rights regarding such processing.
Avelok Rating System
Your Avelok rating is calculated using automated algorithms that consider:
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AI Coaching Recommendations
Our AI Coach provides automated recommendations based on analysis of your gameplay, progress, and goals. These recommendations are advisory in nature and do not constitute professional coaching advice.
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legal.privacy.sections.automatedDecisions.limitations.title
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legal.privacy.sections.thirdPartyProcessors.title
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legal.privacy.sections.thirdPartyProcessors.categories.infrastructure.title
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legal.privacy.sections.thirdPartyProcessors.categories.payment.title
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legal.privacy.sections.thirdPartyProcessors.categories.analytics.title
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legal.privacy.sections.thirdPartyProcessors.categories.communication.title
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21. Dispute Resolution and Governing Law
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Governing Law
This Privacy Policy and any disputes arising from it shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region, without regard to its conflict of laws principles.
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